Frequently Asked Questions

Yes, you can import your own HTML newsletter layout. This is best for advanced users with coding experience.

Please keep in mind that customer support for HTML is only offered in Pro and Enterprise plans.

Read more here.

You sure can. All of our templates include the option to add your own HTML blocks as well as options for static banner and square images (often used for promotions/ads), and text blocks.

Read more here.

You do not need your own domain to send your newsletter from rasa.io although we do highly recommend authenticating your domain to send from if you have one.

Read more about domain authentication here.

DMARC (Domain-based Message Authentication, Reporting, and Conformance) is an email authentication protocol crucial for enhancing security by preventing email spoofing and phishing attacks. It acts as a guardian for your email, ensuring the authenticity of your sender domain.

Setting up a DMARC policy is essential for maintaining brand reputation, securing email communications, and reducing the risk of email fraud.

DKIM (DomainKeys Identified Mail) is an email authentication method that uses a digital signature to verify the authenticity of emails sent from a specific domain.

Learn more about DMARC and DKIM and how you can set it up here.

If you want to create an RSS feed for a Vimeo channel, follow the steps on this help center page.

The fields in a Contacts Export from rasa.io represent various information about the contacts and their interactions with newsletters. Here is the help center page breaking down each key column. 

AI Knowledge Tier Analytics is a feature that categorizes individuals into nine tiers (A through I) based on the depth of data gathered on each person. This tool provides insights into audience engagement levels, allowing users to prioritize engagement efforts based on the level of data available for each individual.

Read more here.

Yes! You can create multiple newsletters within one account and your total contacts across each newsletter will be rolled up and counted towards the limit in your tier.

You can seamlessly navigate between newsletters in the platform for easy manageability.

Yes! Take a look at our case studies right here. Or, if you prefer to watch some testimonial videos, click here.

• SaaS: How AI-Powered Emails Provided a Big Boost in Traffic for this SaaS company
• Marketing Association: American Marketing Association Case Study: Marketers Using AI-Powered Newsletters
• Coaches: Amazing Analytics: Petra Coach, and the 10,000,000 People Promise
• Business Influencer: John Spence Case Study: Making Email News Awesomely Simple

Our AI engine is compatible with English, Spanish, French, German, and Portuguese.

Sources (RSS feeds, Twitter accounts, etc.) in languages other than those can be added to your rasa.io sources list, but our system might or might not be able to pull in new articles that those sources produce.

When an article is brought into our platform from a source in a language that is not listed above, the AI cannot always effectively assign topical tags to the articles, which may limit our capability to personalize the articles according to individual subscriber interests. This may cause many of your articles to render as “Inactive” in the Upcoming Articles page, (where you do have the option to toggle them back on). Our inability to properly tag this content will also impact your Topics analytics.

Read more here.

Yes, our rasa.io Affiliate Program offers affiliates a 20% referral commission quarterly, with no payment responsibilities and flexible management options.

Learn more here!

rasa.io currently integrations with:

• ActiveCampaign
• Deskera
• HubSpot
• iMIS
• Infusionsoft
• Klaviyo
• LinkedIn
• Magnet Mail
• Mailchimp
• Pabbly
• Pipedream
• Replug
• Salesflare
• Salesforce
• SendFox
• Shopify
• Stripe
• Switchy
• SyncSpider
• WordPress
• *Zapier

Read more about how our integrations work.

*The Zapier integration can be used to integrate platforms that do not have a direct integration with the rasa.io platform.

Yes, you can import contacts that have opted into your email list. You will confirm their consent when you import the list into the rasa.io dashboard.

Read more about importing your contacts here.

Hubspot and rasa.io are a marketing powerhouse when paired together. The sync can be one or two way, depending. on your preference.

Read this post, “How to leverage both HubSpot and rasa.io to build lasting relationships“

Read more about how our integrations work.

Salesforce is a highly popular integration among rasa.io users. By integrating Salesforce with rasa.io, you can easily synchronize your Salesforce contacts to the dashboard. This 2-way synchronization runs daily, overnight.

Read more about how our Salesforce integration work.

In short; we are two very different tools. Mailchimp is great for sending automated emails, email sequences, and one-time email campaigns.

rasa.io sends a recurring email newsletter that is automatically filled with relevant content that is published by the sender’s predetermined sources. Each newsletter is custom curated for the individual.

Read this post, “How to leverage both Mailchimp and rasa.io to build lasting relationships“

Read more about how our integrations work.