Frequently Asked Questions

Technical Questions

Can you import and/or export the HTML newsletter layout?

Yes, you can import your own HTML newsletter layout. This is best for advanced users with coding experience.

Please keep in mind that customer support for HTML is only offered in Pro and Enterprise plans.

Can you insert html into a standard rasa.io newsletter template? (Display an ad, write a custom message, etc.)

You sure can. All of our templates include the option to add your own HTML blocks as well as options for static banner and square images (often used for promotions/ads), and text blocks.

Read more here.

Do I need a domain email address to send emails?

You do not need your own domain to send your newsletter from rasa.io although we do highly recommend authenticating your domain to send from if you have one.

What is DMARC and DKIM?

DMARC (Domain-based Message Authentication, Reporting, and Conformance) is an email authentication protocol crucial for enhancing security by preventing email spoofing and phishing attacks. It acts as a guardian for your email, ensuring the authenticity of your sender domain.

Setting up a DMARC policy is essential for maintaining brand reputation, securing email communications, and reducing the risk of email fraud.

DKIM (DomainKeys Identified Mail) is an email authentication method that uses a digital signature to verify the authenticity of emails sent from a specific domain.

Learn more about DMARC and DKIM and how you can set it up here.

How do you create an RSS feed for a Vimeo channel?

If you want to create an RSS feed for a Vimeo channel, follow the steps on this help center page.

What do the fields in my Contacts Export represent?

The fields in a Contacts Export from rasa.io represent various information about the contacts and their interactions with newsletters. Here is the help center page breaking down each key column.

What is AI Knowledge Tiers?

AI Knowledge Tier Analytics is a feature that categorizes individuals into nine tiers (A through I) based on the depth of data gathered on each person. This tool provides insights into audience engagement levels, allowing users to prioritize engagement efforts based on the level of data available for each individual.

Read more here.

How do you embed your top articles page on your own website?

Using a unique code snippet assigned to your newsletter, users can display the most popular articles on their website.

Embed your top articles page by following the instructions on this page.

Use Cases & Users

Will this suit agency use case?

Yes! You can create multiple newsletters within one account and your total contacts across each newsletter will be rolled up and counted towards the limit in your tier.

You can seamlessly navigate between newsletters in the platform for easy manageability.

Do you have any case studies from businesses that use your tool?

Yes! Take a look at our case studies right here. Or, if you prefer to watch some testimonial videos, click here.

SaaS: How AI-Powered Emails Provided a Big Boost in Traffic for this SaaS company
Marketing Association: American Marketing Association Case Study: Marketers Using AI-Powered Newsletters
Coaches: Amazing Analytics: Petra Coach, and the 10,000,000 People Promise
Business Influencer: John Spence Case Study: Making Email News Awesomely Simple

What languages do you support?

Our AI engine is compatible with English, Spanish, French, German, and Portuguese.

Sources (RSS feeds, Twitter accounts, etc.) in languages other than those can be added to your rasa.io sources list, but our system might or might not be able to pull in new articles that those sources produce.

When an article is brought into our platform from a source in a language that is not listed above, the AI cannot always effectively assign topical tags to the articles, which may limit our capability to personalize the articles according to individual subscriber interests. This may cause many of your articles to render as “Inactive” in the Upcoming Articles page, (where you do have the option to toggle them back on). Our inability to properly tag this content will also impact your Topics analytics.

Do you have an affiliate or referral program?

Yes, our rasa.io Affiliate Program offers affiliates a 20% referral commission quarterly, with no payment responsibilities and flexible management options.

Learn more here!

Integrations

What platforms does rasa.io currently integrate with?

rasa.io currently integrations with:

ActiveCampaign
Deskera
HubSpot
iMIS
Infusionsoft
Klaviyo
LinkedIn
Magnet Mail
Mailchimp
Pabbly
Pipedream
Replug
Salesflare
Salesforce
SendFox
Shopify
Stripe
Switchy
SyncSpider
WordPress
*Zapier

*The Zapier integration can be used to integrate platforms that do not have a direct integration with the rasa.io platform.

Can I import my subscribers from my current ESP without them having to reconfirm their subscription?

Yes, you can import contacts that have opted into your email list. You will confirm their consent when you import the list into the rasa.io dashboard.

Would I use this with or instead of Hubspot?

Hubspot and rasa.io are a marketing powerhouse when paired together. The sync can be one or two way, depending. on your preference.

Read this post, “How to leverage both HubSpot and rasa.io to build lasting relationships“

Would I use this with or instead of Salesforce?

Salesforce is a highly popular integration among rasa.io users. By integrating Salesforce with rasa.io, you can easily synchronize your Salesforce contacts to the dashboard. This 2-way synchronization runs daily, overnight.

How does this compare to Mailchimp?

In short; we are two very different tools. Mailchimp is great for sending automated emails, email sequences, and one-time email campaigns.

rasa.io sends a recurring email newsletter that is automatically filled with relevant content that is published by the sender’s predetermined sources. Each newsletter is custom curated for the individual.

Read this post, “How to leverage both Mailchimp and rasa.io to build lasting relationships“

Support info.

Email us at support@rasa.io with any questions.

To view our full help section and peruse through all topics and subtopics click here.

If you’re interested in setting up Integrations, we’ve got the support information all in one place.

Interested in what kind of Analytics we provide? No problem.

Read more about why we’re a great Content Curation tool.

Still have questions?

Send us an email

Instructional videos.

Still not totally sure how it works? Watch this video for a quick overview.

Watch this video for a further explanation on how we curate the content that goes out in your newsletters.

Dashboard walkthrough: Content

Dashboard walkthrough: Design

Dashboard walkthrough: Preview

Dashboard walkthrough: Contacts

Dashboard walkthrough: Schedule

Dashboard walkthrough: Widgets & Tools

Dashboard walkthrough: Analytics

Dashboard walkthrough: Settings

Testimonials from a few of our senders.

Marketing Agency

Financial Institution

Business Coaching Tools

Nonprofit Supporting Startups

ESPN Talk Radio Host

Using rasa.io in tandem with other ESPs.

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