AppSumo

Welcome, Sumo-Lings!

We’re happy you’re here. Let’s get emailing.

Help desk

FAQs

Webinar

Email support

Instructional videos

Our Facebook group

Roadmap

rasa.io & Other apps

Testimonials

Popular blog posts

Help desk

FAQs

Webinar

Email support

Instructional videos

Our Facebook group

Roadmap

rasa.io & Other apps

Testimonials

Popular blog posts

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Answers to some of our most Frequently Asked Questions.

If your question isn’t answered below, send us an email at support@rasa.io.

Technical Questions

Can you import and/or export the HTML newsletter layout?

Yes, you can import your own HTML newsletter layout. This is best for advanced users with coding experience.

Please keep in mind that customer support for HTML is only offered in Pro and Enterprise plans. 

Read more here.

Can you insert html into a standard rasa.io newsletter template? (Display an ad, write a custom message, etc.)

You sure can. All of our templates include the option to add your own HTML blocks as well as options for static banner and square images (often used for promotions/ads), and text blocks.

Read more here.

Do I need a domain email address to send emails?

You do not need your own domain to send your newsletter from rasa.io although we do highly recommend authenticating your domain to send from if you have one.

Read more about domain authentication here.

Use Cases & Users

Will this suit agency use case?

Yes! You can create multiple newsletters within one account and your total contacts across each newsletter will be rolled up and counted towards the limit in your tier.

You can seamlessly navigate between newsletters in the platform for easy manageability.

Do you have any case studies from businesses that use your tool?

What languages do you support?

Our AI engine is compatible with English, Spanish, French, German, and Portuguese.

Sources (RSS feeds, Twitter accounts, etc.) in languages other than those can be added to your rasa.io sources list, but our system might or might not be able to pull in new articles that those sources produce.

 When an article is brought into our platform from a source in a language that is not listed above, the AI cannot always effectively assign topical tags to the articles, which may limit our capability to personalize the articles according to individual subscriber interests. This may cause many of your articles to render as “Inactive” in the Upcoming Articles page, (where you do have the option to toggle them back on). Our inability to properly tag this content will also impact your Topics analytics.

Read more here.

Integrations

What platforms does rasa.io currently integrate with?

rasa.io currently integrations with:

  • ActiveCampaign
  • Deskera
  • HubSpot
  • iMIS
  • Infusionsoft
  • Klaviyo
  • LinkedIn
  • Magnet Mail
  • Mailchimp
  • Pabbly
  • Pipedream
  • Replug
  • Salesflare
  • Salesforce
  • SendFox
  • Shopify
  • Stripe
  • Switchy
  • SyncSpider
  • WordPress
  • *Zapier

Read more about how our integrations work.

*The Zapier integration can be used to integrate platforms that do not have a direct integration with the rasa.io platform.

Can I import my subscribers from my current ESP without them having to reconfirm their subscription?

Yes, you can import contacts that have opted into your email list. You will confirm their consent when you import the list into the rasa.io dashboard.

Read more about importing your contacts here.

Would I use this with or instead of Hubspot?

Hubspot and rasa.io are a marketing powerhouse when paired together. The sync can be one or two way, depending. onyour preference.

Read this post, “How to leverage both HubSpot and rasa.io to build lasting relationships

Read more about how our integrations work.

How does this compare to Mailchimp?

In short; we are two very different tools. Mailchimp is great for sending automated emails, email sequences, and one-time email campaigns.

rasa.io sends a recurring email newsletter that is automatically filled with relevant content that is published by the sender’s predetermined sources. Each newsletter is custom curated for the individual.

Read this post, “How to leverage both Mailchimp and rasa.io to build lasting relationships

Read more about how our integrations work.

Is there anyway to integrate this with Substack?

Unfortunately, Substack does not have a public API, so we can’t integrate with it. You can, however, export your email list from there and import it into rasa.io.

Read more here.

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Support info.

Email us at support@rasa.io with any questions.

To view our full help section and peruse through all topics and subtopics click here.

Explore information about your Account Settings.

If you’re interested in setting up Integrations, we’ve got the support information all in one place.

Interested in what kind of Analytics we provide? No problem.

Read more about why we’re a great Content Curation tool.

 

Still have questions?

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Webinars.

We host a webinar – specifically for Sumo-lings – multiple times a week. Check the schedule and RSVP here.

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Roadmap.

Everything we’re working on and a great place to leave feedback.

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Instructional videos.

 

Still not totally sure how it works? Watch this video for a quick overview.

 

Watch this video for a further explanation on how we curate the content that goes out in your newsletters.

Dashboard walkthrough: Content

 

Dashboard walkthrough: Design

 

Dashboard walkthrough: Preview

 

Dashboard walkthrough: Contacts

 

Dashboard walkthrough: Schedule

 

Dashboard walkthrough: Widgets & Tools

 

Dashboard walkthrough: Analytics

 

Dashboard walkthrough: Settings

 
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Testimonials from a few of our senders.

 

Marketing Agency

 

Financial Institution

 

Business Coaching Tools

 

Nonprofit Supporting Startups

 

ESPN Talk Radio Host

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Using rasa.io in tandem with other ESPs.

Using integrations with rasa.io.

If you’re interested in setting up Integrations, we’ve got the support information all in one place.

rasa.io currently integrations with:

  • ActiveCampaign
  • Deskera
  • HubSpot
  • iMIS
  • Infusionsoft
  • Klaviyo
  • LinkedIn
  • Magnet Mail
  • Mailchimp
  • Pabbly
  • Pipedream
  • Replug
  • Salesflare
  • Salesforce
  • SendFox
  • Shopify
  • Stripe
  • Switchy
  • SyncSpider
  • WordPress
  • Zapier*

*The Zapier integration can be used to integrate platforms that do not have a direct integration with the rasa.io platform.

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Some of our most popular blog posts.