Welcome Sumo-Lings!

We’re happy you’re here. Let’s get emailing.

We’ve put together everything you’ll ever need to know right here on one page.

Scroll down or click on a topic below to skip to that section.

Help desk

FAQs

Webinar

Email support

Instructional videos

Our Facebook group

Roadmap

rasa.io & Other apps

Testimonials

Popular blog posts

Help desk

FAQs

Webinar

Email support

Instructional videos

Our Facebook group

Roadmap

rasa.io & Other apps

Testimonials

Popular blog posts

plus sign

Answers to some of our most Frequently Asked Questions.

If your question isn’t answered below, send us an email at support@rasa.io.

Do I need a domain email address to send emails?

You do not need your own domain to send your newsletter from rasa.io although we do highly recommend authenticating your domain to send from if you have one.

Read more about domain authentication here.

What platforms does rasa.io currently integrate with?

rasa.io currently integrations with MailChimp, Shopify, SalesForce, HubSpot, InfusionSoft and SendFox.

Read more about how our integrations work.

rasa.io also supports a Zapier integration which can be used to integrate platforms that do not have a direct integration with the rasa.io platform.

What languages do you support?

We can display content in foreign languages, but the AI functionality that makes content recommendations only works on content written in English.

Read more here.

Can you insert html into the newsletter template? For example, display an ad, write a custom message, etc.

You sure can. All of our templates include the option to add your own HTML blocks as well as options for static banner and square images (often used for promotions/ads), and text blocks.

Read more here.

Can you import and/or export the HTML newsletter layout?

You cannot import or export the full html of a template today, but that functionality is part of the “advanced email templating” on the future part of our roadmap.

What you can do today is insert html blocks in the Design page > Layout > Text/html.

Can I import my subscribers from my current ESP without them having to reconfirm their subscription?

Yes, you can import contacts that have opted in to your email list. You’ll confirm their consent when you import the list into the rasa.io dashboard.

Do you have any case studies from businesses that use your tool?

Yes! Take a look at our case studies right here. Or, if you prefer to watch some testimonial videos, click here.

How do we reach support?

We have in app chat and can be reached via email at support@rasa.io.

Is there anyway to integrate this with Substack?

Unfortunately, Substack does not have a public API, so we can’t integrate with it. You can, however, export your email list from there and import into rasa.io.

Read more here.

Will this suite agency use case?

Yes! You can create multiple newsletters within one account and your total contacts across each newsletter will be rolled up and counted towards the limit in your tier.

You can easily navgate between newsletters in the platform for easy manageability.

plus sign

Support info.

Email us at support@rasa.io with any questions.

To view our full help section and peruse through all topics and subtopics click here.

Explore information about your Account Settings.

If you’re interested in setting up Integrations, we’ve got the support information all in one place.

Interested in what kind of Analytics we provide? No problem.

Read more about why we’re a great Content Curation tool.

 

Still have questions?

plus sign

Webinars.

We host a webinar – specifically for Sumo-lings – multiple times a week. Check the schedule and RSVP here.

plus sign

Roadmap.

Everything we’re working on and a great place to leave feedback.

plus sign

Instructional videos.

 

Still not totally sure how it works? Watch this video for a quick overview.

 

Watch this video for a further explanation on how we curate the content that goes out in your newsletters.

Dashboard walkthrough: Content

 

Dashboard walkthrough: Design

 

Dashboard walkthrough: Preview

 

Dashboard walkthrough: Contacts

 

Dashboard walkthrough: Schedule

 

Dashboard walkthrough: Widgets & Tools

 

Dashboard walkthrough: Analytics

 

Dashboard walkthrough: Settings

 
plus sign

Testimonials from a few of our senders.

 

Marketing Agency

 

Financial Institution

 

Business Coaching Tools

 

Nonprofit Supporting Startups

 

ESPN Talk Radio Host

plus sign

Using rasa.io in tandem with other ESPs.

Using integrations with rasa.io.

If you’re interested in setting up Integrations, we’ve got the support information all in one place.

We integrate with:

  • Zapier
  • Salesforce
  • Mailchimp
  • Hubspot
  • Shopify
  • Infusionsoft
  • SendFox
  • Salesflare
  • Deskera
plus sign

Some of our most popular blog posts.